Privacy Policy

1. Introduction

Havenway Lettings Ltd is committed to protecting your personal data in accordance with UK GDPR and the Data Protection Act 2018. This policy explains how we collect, use, store, and protect your information.

2. Data We Collect

We may collect the following:

From Tenants:

• Name, contact details
• Employment and financial information
• Address history
• Right to Rent documents
• Tenancy preferences

From Landlords:
• Contact details
• Property information
• Bank information (for rental payments)

From Website Visitors:
• IP addresses
• Cookies and usage data

3. How We Use Your Data

Your information may be used to:

  • Provide lettings and property management services
  • Conduct tenant referencing and identity checks
  • Prepare tenancy agreements
  • Protect deposits and handle rent payments
  • Communicate updates or important service notices
  • Comply with legal and regulatory obligations (TDS, PRS, CMP, ICO)

We do not sell your data.

4. Data Sharing

We may share information with:

  • Referencing agencies
  • Deposit protection schemes
  • Contractors for repairs or inspections
  • Government authorities when required by law
  • Property listing portals (Rightmove, OnTheMarket, etc.)

All third parties must comply with UK GDPR.

5. Data Security

We use reasonable and appropriate security controls to protect your data, including:

  • Secure servers
  • Encrypted communications
  • Restricted internal access

6. Data Retention

We retain personal data only as long as required:

  • Tenancy records: 6 years after tenancy ends
  • Financial data: 6 years
  • Enquiry forms: 12 months

7. Your Rights

Under UK GDPR you may:

  • Request access to your data
  • Request corrections or deletion
  • Restrict processing
  • Object to processing
  • Request data portability

For requests, email: info@havenwaylettings.co.uk

8. Cookies

We use cookies to improve website functionality and monitor site performance. You can disable cookies through your browser settings.

9. Updates

We may update this Privacy Policy periodically. The latest version will always be available on our website.

10. Contact

For questions or data-related concerns, contact: info@havenwaylettings.co.uk